Terms and Conditions

“Platform” means the SwagMzansi website, mobile-optimised web application, and all associated services.

“User” means any person who creates an account on or otherwise accesses the Platform.

“Seller” means a User who lists items for sale on the Platform.

“Buyer” means a User who purchases items on the Platform.

“Listing” means any item offered for sale by a Seller on the Platform.

“Order” means a confirmed purchase transaction between a Buyer and Seller facilitated through the Platform.

“Buyer Protection” means the payment processing arrangement whereby seller payouts are processed after delivery confirmation by the Buyer.

You must be 18 years of age or older to create an account. By registering, you confirm that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or otherwise harm the Platform or its users.

Each User may hold only one account. Creating multiple accounts is a violation of these Terms.

Sellers are solely responsible for the accuracy, completeness, and legality of their Listings. All items listed must comply with our Acceptable Use Policy.

Prices are displayed in South African Rand (ZAR) and are inclusive of any applicable VAT unless stated otherwise.

SwagMzansi charges no seller commission fees. Buyers pay a Buyer Protection Fee (currently 6.5% of the item price) which funds the buyer protection and dispute resolution service.

All transactions are processed through Paystack, a Payment Card Industry Data Security Standard (PCI DSS) compliant payment processor. By transacting on the Platform, you also agree to Paystack’s Terms of Service.

A sale is considered binding once payment is confirmed by Paystack. Sellers must dispatch items within 3 business days of a confirmed Order.

SwagMzansi processes all payments through Paystack, a licensed payment service provider. Seller payouts are initiated after the Buyer confirms receipt of their order in good condition. This ensures every buyer is protected and every seller is paid fairly.

If the Buyer does not confirm receipt within 7 calendar days of the courier’s marked delivery date, the seller payout is automatically processed.

In the event of a dispute, seller payouts are held pending resolution in accordance with our dispute resolution process.

Buyers have 48 hours from confirmed delivery to raise a dispute. Disputes must be submitted via the Platform’s dispute function or by emailing info@swagmzansi.co.za.

SwagMzansi will act as a neutral mediator. Both parties will be given the opportunity to submit evidence. We aim to resolve disputes within 5 business days.

Our decisions regarding disputes are final and binding. Where a refund is issued, the Buyer Protection Fee is non-refundable.

These dispute resolution procedures are in addition to, and do not limit, your rights under the Consumer Protection Act 68 of 2008.

SwagMzansi operates in compliance with the Consumer Protection Act 68 of 2008 (CPA). Buyers are entitled to:

— The right to fair, honest dealing and disclosure of information;

— The right to return goods that are defective or materially different from their description within 6 months of delivery;

— The right to fair value, good quality, and safety.

Sellers may not engage in misleading, deceptive, or unconscionable conduct. Violations may result in account suspension and referral to the National Consumer Commission (NCC).

By registering, you consent to receiving transactional and service communications from SwagMzansi by email and SMS in accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

We handle your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

You may withdraw consent to marketing communications at any time by following the unsubscribe instructions in any email we send, or by contacting info@swagmzansi.co.za.

You may not list or sell items that are counterfeit, stolen, hazardous, illegal, or otherwise in violation of our Acceptable Use Policy. A full list of prohibited items and conduct is set out therein.

All platform content, including the SwagMzansi name, logo, interface design, and code, is the intellectual property of Kgusiame Group (Pty) Ltd and may not be reproduced without written permission.

By uploading content (photos, descriptions) to the Platform, you grant SwagMzansi a non-exclusive, royalty-free licence to use such content for platform operations and marketing purposes.

SwagMzansi facilitates transactions between independent buyers and sellers. We are not a party to any transaction and do not guarantee the quality, safety, or legality of items listed.

To the fullest extent permitted by applicable South African law, we exclude all liability for indirect, special, or consequential damages arising from your use of the Platform.

Our total liability for any claim arising under these Terms shall not exceed the value of the transaction giving rise to the claim.

We may suspend or terminate your access to the Platform at any time, with or without notice, for any breach of these Terms or for conduct that we determine to be harmful to the Platform or its users.

Upon termination, all pending Orders will be processed according to their current status. Sellers will be paid out for completed Orders.

You may close your account at any time by contacting info@swagmzansi.co.za.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms that cannot be resolved through our internal dispute resolution process shall be referred to the courts of South Africa with jurisdiction over the matter.

We reserve the right to update these Terms at any time. Material changes will be communicated by email or by prominent notice on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms.