Delivery Policy

SwagMzansi is a peer-to-peer marketplace. Delivery of a purchased item is arranged directly between the buyer and the seller. Sellers are responsible for safely packaging and dispatching sold items in good time.

The seller must mark an item as shipped within 3 business days of confirmed payment.

Estimated delivery is 2–7 business days, depending on the courier used and the buyer’s location.

When marking an order as shipped, the seller must provide a tracking number.

Sellers may use any reputable South African courier service, including but not limited to:

Courier Guy, Fastway, RAM, DHL, Pudo, Paxi, and PostNet.

Delivery costs are agreed between the buyer and seller at the time of purchase.

These costs are either displayed on the listing itself or communicated via in-app messaging before payment.

Where delivery fails because of an incorrect address supplied by the buyer, any re-delivery costs are for the buyer’s account.

Where delivery fails due to an error by the seller or the courier, the seller is responsible for resolving the issue.

If an item has not been received within 14 days of being marked as shipped, the buyer must contact info@swagmzansi.co.za.

SwagMzansi will investigate and aim to resolve non-delivery cases within 3 business days. See also our Refund Policy.

The following may not be listed, sold, or shipped through SwagMzansi:

— Counterfeit goods;

— Hazardous materials; and

— Any item prohibited under South African law. See our full Acceptable Use Policy.