Cancellation Policy

A buyer may cancel an order within 1 hour of payment, provided the seller has not yet marked the item as shipped.

Once an item has been marked as shipped, cancellation is no longer permitted — our Refund Policy applies instead.

A seller may cancel an order within 24 hours of a sale if the item is no longer available.

Repeated cancellations by a seller may result in account suspension and a reduction to that seller’s SwagScore.

Where a seller cancels an order, the buyer receives a full refund immediately.

Sellers may remove a listing at any time, provided there is no active order on that listing.

Pro Seller subscriptions may be cancelled at any time from the seller dashboard.

Access to Pro Seller features continues until the end of the current billing period.

No partial refunds are issued on subscription fees already paid.

SwagMzansi reserves the right to suspend or terminate any account that violates our Acceptable Use Policy.

This Cancellation Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.